Shipping & Delivery

1. Where can we deliver the package to?
We can ship to EU and North America at this moment.

2 .How does SmartekBox ship your order and how long does it take to ship ?
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

All items sold at SmartekBox are guaranteed to be delivered in 30 days.If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Full refunds are not available under the following circumstances:
1.Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3.Delays in delivery caused by any other beyond SmartekBox 's control.

3. What shipping methods are offered, and what are the respective shipping times?
We have 3 different shipping methods: unregistered, registered and expedited shipping.
In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and our EU Warehouses).

 4. What is the shipping cost?
The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.